Q: Can I search or browse by my plate or bib number?
A: Not at this time. Numbers are often obscured — especially with the unique camera angles I like — which often creates more confusion than good.
Q: Can you do a search for me?
A: Yes! I'll be happy to go through my galleries to find your photos. Hit me with some basic info (kit, colors, team, class, bike brand, race number, etc.), and I'll collect some links or even create a gallery just for you. Best of all, this service is provided FREE OF CHARGE.
Q: Is there any order to the galleries and the photos in them?
A: Galleries are presented with the latest shoots at the top of the page. The photos are arranged chronologically (starting with the earliest photos taken that day placed first in the order).
Q: Will the “Ian Cook Photography“ watermark shown across the center of the photo in these website previews show up on my purchased items.
A: No. Unless some special arrangement has been made with me, you will receive un-watermarked download files, prints and merchandise.
Q: Why are the photos watermarked like that?
A: That question opens a large can of worms. Basically, watermarks are used by photographers to help ensure their copyrighted images are not being used without authorization. We spend a lot of time, energy and dollars to make these photos available to you. Shooting photos is how many of us — including me — make a living. Watermarking is a controversial subject, even among photographers. Some consider a consumer's unauthorized use of a watermarked photo outright stealing, and they may even take legal measures. Others, including me, see it more as extra publicity, as long as it doesn't become excessive. Let's keep things civil and ethical.
Q: Can I share your watermarked photos on my Facebook or Twitter feeds?
A: Yes. Like, share, tweet — there are even buttons for this below the preview window. BUT, IF YOU USE THIS FEATURE, PLEASE GIVE PHOTO CREDIT AND LINK BACK TO THIS SITE. Supporting me with a regular purchase would be awesome, and help keep my wife and tax guy off my back. Oh, and by the way, posting a watermarked photo on a social media network is actually kinda lame.
Q: How do I make a purchase?
A: My favorite question! Click on a small thumbnail photo on the left so the photo you like is in the large preview window on the right. Now click the "BUY" button in the lower right corner. This will bring you to the store window (it does not commit you to a purchase just yet). There are three tabs at the top of the store window, one each for prints, merchandise and downloads. These are where you'll see what's available and how much everything costs. As you'll see, there is a lot to choose from.
Q: What are my payment options?
A: I accept credits cards and have just recently added a PayPal button as well.
Q: How do I get my download once I've made a purchase?
A: You will be sent an email from SmugMug within moments. It will have a link for you to click which will deliver the file(s) to your computer in no time flat.
Q: Should I get a low-res or high-res download? A: The low-res option is great for social media (Facebook, Twitter, Pinterest, Tumbler, etc.), websites and blogs. If you plan on making prints from a downloaded file, go for the high-res choice. This will provide a crisp, clean print all the way up to a large poster size.
Q: What is the "commercial license" option for.
A: If you're using the photo for business purposes, such as a corporate website, print advertising, displays, catalogs, etc., or for editorial uses such as magazines or newsletters (print or web), then it's going to cost a bit more for those rights.
Q: What if I'm not happy with the photo or it comes damaged?
A: No worries. Between SmugMug and Ian Cook Photography, we will take care of you. SmugMug has seriously stellar customer service, and I believe my current customers would say the same for Ian Cook Photography. It's become a cliche at this point, but customer satisfaction and loyalty are my #1 goal in this business.
Q: How come you didn't take my photo?
A: Ugh, what a disappointment! I hear you; it sucks. I could give you a long list of reasons why your image didn't end up on this site. If you have your eyes closed — delete. If we were in a cloud of dust — delete. If you were "hiding" behind another rider, if the rider in front of you had just crashed into me (it happens), if my flash didn't recharge fast enough between shots…sorry — no photo. It goes on and on. If I didn't capture you this time, I'll be at many cycling events in the future. I take requests, too.
Q: Will you shoot my wedding?
A: We can discuss this if you like. While I specialize in sports and other types of photography, I won’t rule it out. If I feel I can portray your special event in a way I feel you would be nothing short of thrilled with then I will be more than happy. If I do not feel I can deliver what I feel you envision, then I will refer you to some of my industry friends that are more up for that type of work. But please keep me in mind for just about any other sort of commercial assignment. My strength is outdoor action photography, but I have some experience with studio and portrait work as well.
Q: What if I have a question or a problem?
A: Lay it on me. Email: email@example.com. Phone: 702-468-1849.